PG Forsta the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, has appointed Mike Thompson as its Chief Analytics Officer.
Bringing over three decades of experience, Thompson is a seasoned innovator in shaping analytics strategy, with a focus on the application of artificial intelligence (AI) in healthcare. At PG Forsta, Thompson will drive the development of new AI-driven capabilities and products as part of the company’s $500 million, five-year investment to bring technology like generative AI to its Human Experience (HX) Platform.
In his previous position at Cedars-Sinai Health System, Thompson spearheaded advancements in data warehousing, data science, and applied AI. His dedication to AI transparency was critical in founding Cedars-Sinai’s AI Validation lab, where he successfully tested and implemented AI-driven solutions for real-time healthcare challenges. Thompson has also held data and analytics leadership roles at Children’s Healthcare of Atlanta, SunTrust Banks, IPS-Sendero, and ProfitStars.
Technologies like generative AI can improve the experiences of people across every industry. Mike’s expertise will enable us to double down on our focus to deliver innovations that ensure the right information is available at the right time, in the right place, for the right people.
Darren Dworkin,
President and Chief Operating Officer.
PG Forsta offers the most complete experience platform for the world’s most complex industries from healthcare to financial services and technology. In the past few months, the company has announced a range of new AI-powered features and products including Answer Assist to help organizations respond to online reviews, and Dynamic Conversation to make surveys more dynamic and intelligent by predicting the most relevant question to ask in real-time.
.wp-block-group.is-style-no-margin, .wp-block-group.is-style-no-margin>.wp-block-columns { margin-block-start: auto !important; }About Press Ganey Forsta
Press Ganey Forsta is a leading global provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. Press Ganey Forsta powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology. Press Ganey Forsta is recognized by Gartner® as a Leader in the Magic Quadrant™ for Voice of the Customer (VoC) Platforms.
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