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We’re shaping the future of Human Experience (HX)

Introducing the world’s first Human Experience platform. It connects people, processes, and technology to help you understand the individuals and optimize the experiences at the heart of your business. So take a look around, and see all the extraordinary things our HX platform can do.
We’re shaping the future of Human Experience (HX)

Data that tells a story

1B+

Customer and employee voices

3K

Employees

43,000+

Enterprise organizations

1

Fully integrated platform

Gather
Analyze
Visualize
Act

Gather

Listen to voices from everywhere, all at once with continuous listening and digital feedback tools.

  • Survey design
  • Survey deployment
  • Voice of Customer
  • Voice of Employee
  • Sample & panel management
  • Crowdsourcing
  • Digital feedback
  • Digital communities & diaries
  • Digital interviews
  • Social listening & analytics
  • Behavioral & operational data
  • Digital rounding
  • CAHPS & regulatory

Analyze

Analyze vast knowledge sets with machine learning and AI to bring focus to what matters.  

  • Centralized data hub
  • Text analytics
  • Video insights & highlight reels
  • Exploratory analysis
  • Healthcare big data
  • Natural language processing
  • Key drivers analysis
  • Machine learning & AI
  • Predictive analytics

Visualize

Visualize and communicate insights across the organization in one place with easy-to-use tools.  

  • Effective reporting
  • Infographic storytelling
  • Interactive dashboards
  • Transparency
  • Listings
  • Industry benchmarks
  • Mobile reporting
  • Enterprise branding
  • Platform integrations
  • Data visualizations
  • Interactive dashboards

Act

Act with the right information to make changes in real time. 

  • Mobile notifications
  • Action workflow, integrations & reporting
  • Management tracker
  • Reputation
  • Review publishing
  • Service recovery
  • NDNQI
  • High reliability & PSO
  • Core measures