CHICAGO-Press Ganey, the renowned leader in transforming the Human Experience (HX) across the healthcare ecosystem of patient, employee, member, and consumer journeys, today announced the appointment of David Shapiro as GM and SVP of Member Experience. Mr. Shapiro will lead the continued growth of Press Ganey’s Member Experience business and will be focused on delivering solutions, analytics, and insights to improve the quality, experience, and retention for all health plans.
“I’m thrilled to welcome David to the Press Ganey organization. He is a thought leader in Health Plan Member Experience and has a proven track record of success, most recently leading UnitedHealthcare to improved consumer and provider satisfaction, NPS, and Star Ratings. His experience will be a significant asset to Press Ganey as we continue to deliver against our strategic priorities.” — Darren Dworkin, President and Chief Operating Officer, Press Ganey
David brings over 25 years of consumer experience to the role, most recently serving as UnitedHealthcare’s Chief Experience Officer. Prior to UnitedHealth Group, David spent 11 years at Accenture. His experience spans multiple domains of expertise, including consumer and provider experience, managed care experience strategy, engagement marketing, consumer data, and customer relationship management. David is passionate about delivering transformational products and services—achieved by understanding the needs of consumers through listening, human-centered design, and deep analytics and insights.
I am honored to join an organization with the vision of putting Human Experience at the heart of healthcare. I have a passion for helping all people successfully navigate their healthcare journeys and live healthier lives. I am impressed by the suite of capabilities and data-driven insights Press Ganey brings to market, helping health plans and health systems through a continuous, closed-loop process of gathering, analyzing, visualizing, and acting. I look forward to working with clients to accelerate their member experience efforts, while supporting Press Ganey capitalize on its growth opportunities ahead.David Shapiro, GM and SVP Member Experience, Press Ganey
About PG Forsta
PG Forsta is the leading provider of experience measurement, data analytics and insights that help companies in complex industries better understand and better serve their stakeholders. Our Press Ganey healthcare suite comprises the most widely-adopted experience, clinical and safety solutions for providers, payers and life sciences organizations. In our commercial solution suite, we offer award-winning software and services to support market research, brand measurement, customer and employee experience to financial services, hospitality, market research, professional services, retail, and technology companies.
About Press Ganey
Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.
Forsta powers an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, helps organizations better understand the full Human Experiences (HX) of their audiences. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com.