Home PG Forsta news PG Forsta Welcomes Mike Thompson as Chief Analytics Officer, Elevating Investment to Bring AI to the Human Experience platform

PG Forsta Welcomes Mike Thompson as Chief Analytics Officer, Elevating Investment to Bring AI to the Human Experience platform

News
Chicago

PG Forsta the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, has appointed Mike Thompson as its Chief Analytics Officer.

Bringing over three decades of experience, Thompson is a seasoned innovator in shaping analytics strategy, with a focus on the application of artificial intelligence (AI) in healthcare. At PG Forsta, Thompson will drive the development of new AI-driven capabilities and products as part of the company’s $500 million, five-year investment to bring technology like generative AI to its Human Experience (HX) Platform.

In his previous position at Cedars-Sinai Health System, Thompson spearheaded advancements in data warehousing, data science, and applied AI. His dedication to AI transparency was critical in founding Cedars-Sinai’s AI Validation lab, where he successfully tested and implemented AI-driven solutions for real-time healthcare challenges. Thompson has also held data and analytics leadership roles at Children’s Healthcare of Atlanta, SunTrust Banks, IPS-Sendero, and ProfitStars.

Technologies like generative AI can improve the experiences of people across every industry. Mike’s expertise will enable us to double down on our focus to deliver innovations that ensure the right information is available at the right time, in the right place, for the right people.

Darren Dworkin,
President and Chief Operating Officer.

PG Forsta offers the most complete experience platform for the world’s most complex industries from healthcare to financial services and technology. In the past few months, the company has announced a range of new AI-powered features and products including Answer Assist to help organizations respond to online reviews, and Dynamic Conversation to make surveys more dynamic and intelligent by predicting the most relevant question to ask in real-time.

About PG Forsta

PG Forsta is the leading provider of experience measurement, data analytics and insights that help companies in complex industries better understand and better serve their stakeholders. Our Press Ganey healthcare suite comprises the most widely-adopted experience, clinical and safety solutions for providers, payers and life sciences organizations. In our commercial solution suite, we offer award-winning software and services to support market research, brand measurement, customer and employee experience to financial services, hospitality, market research, professional services, retail, and technology companies.

About Press Ganey

Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

About Forsta

Forsta powers an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, helps organizations better understand the full Human Experiences (HX) of their audiences. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com.

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