- Survey design and distribution
- Customizable dashboards
- Action management
- Text analytics
How our software helped Wyndham Destinations Asia Pacific rise from “gut feel” to hard stats.
Steering a big ship makes clear data a must
Wyndham Destinations Asia Pacific quickly became the biggest vacation ownership business in the region. But quick growth can mean a lot to manage: 2,000 staff on 32 resorts spanning five countries stretching from Wellington to Bangkok.
The amount of data to analyze made improving customer experience tougher. And when basing business decisions on feedback, the company knew it needed clear data it could act on.
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