- Survey and program design
- Interactive dashboards
- Data analysis
- Action management
How eir Large Business made focussing on customers its priority, in a successful partnership with W5 and our software.
Figuring out performance in the eyes of the customer
Telecoms business provider eir Large Business knew they needed to better understand their relationships with the companies they serve, given the diversity of size and industry they represent. So they decided to create a set of in-depth metrics that would help them figure out how they were performing in the eyes of their customers.
To make that happen, they paired up with customer experience consultancy W5 to launch a Voice of the Customer program – all running on the Forsta platform.
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